SHIPPING & DELIVERY

Orders are only processed once they have been confirmed via a phone call to the customer (typically the call is made within 24 hours of the order being received). Processing time is normally 24 to 48 hours depending on order queue.

NOTE: DUE TO THE CURRENT SITUATION RESULTING FROM THE LOCKDOWN THE VARIOUS COURIER COMPANIES ARE BACKED UP AND ARE TAKING LONGER THAN NORMAL FOR DELIVERIES. KINDLY ALLOW BETWEEN 5-7 WORKING DAYS FOR DELIVERY.

REASONS FOR SHIPMENT DELAYS

Incorrect address has been entered in the shipping details when placing the order.

Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders, and this may delay shipping.

Payment in advance is not yet verified (for orders where payment is made via bank deposit, EasyPaisa,Jazzcash or other advance payment options).

If your order will be delayed for any reason we are aware of, we may contact you directly via phone or email to advise of the delay.

We are so certain that you will be completely satisfied with our service and products, that we offer an unconditional money back GUARANTEE (not applicable on wholesale orders or clearance sale items).

Simply try our products and services. If you are not completely satisfied for any reason, return the products to us anytime in the original condition for exchange with a replacement or different product or get a 100% refund of the original product price.

ALWAYS FREE RETURNS

At dsddeluxe.pk, customer satisfaction is our top priority!. If you feel that the product you receive is damaged in any way or if you are not 100% thrilled with the item(s) received, please contact us immediately at orders@dsddeluxe.pk to request.

Return shipping charges on voluntary returns are the responsibility of the buyer. A traceable and insured shipping method is recommended as we will not be responsible for merchandise that does not reach our office.

All products returned must be in NEW & UNUSED condition. Any items purchased with a coupon code or on clearance are not able to be returned.

For damaged, expired or other cases we will request pictures of the product and depending on a case by case basis we may not require the product to be returned.

REFUNDS

Refunds will be promptly processed. In the event that you prefer to use the refund amount in your next order, store credit will be issued that will be visible in your account and may be used against future purchases. All return orders must be approved and returned with an RMA, (return merchandise authorization). Typically refunds are processed within 24-48 hours. Please note, it may take an additional 2-3 days for your financial institution to reflect the refund credit (non-Pakistan Residents only) back on your account.

In the event that you paid on COD or Bank Deposit, Jazzcash or Easypaisa your refund may be processed via Bank Transfer, Easypaisa or Jazzcash. We will require you to send your account details via email so that we have a permanent and clear record of your refund request. Typical processing time for such refunds is up to 7 working days.

In the event that your order payment was done via Easypay (online payment through website via Credit or Debit card, Easypaisa account or OTC), we will request Telenor Easypay to refund your transaction to you. Kindly note, this process may take up to 20 days (in our experience). This is the most secure method for refund available to us.

Shipping fees are only refunded if the return was a result of our error.

CANCELING AN ORDER

Contact us at orders@dsddeluxe.pk or call us. If your order has not been shipped or left our warehouse facility, we can process the cancellation right away. When the cancellation is confirmed, we will send you a confirmation email. Unfortunately, dsddeluxe.pk will not be able to cancel an order if it has already shipped out of our facility. In order to offer our customers fast delivery, most orders are released from our facility within 24 hours of the order placement.